BistroLedger – Website Terms of Use and Service Cancellation & Refund Policy
Last updated: November 10, 2025
BistroLedger
Website: bistroledger.com
Phone: +1 604 568 2186
Email: info@bistroledger.com
Address: 970 Burrard St Suite 145, Vancouver, BC V6Z 2R4, Canada Business Number (BN): 172841486
By accessing or using bistroledger.com (the “Website”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree with these Terms, you must not use the Website.
These Terms apply only to your use of the Website. The provision of accounting and related services is governed by a separate written engagement or service agreement between you and BistroLedger.
You agree to use the Website only for lawful purposes and in a way that does not:
Violate any applicable law or regulation.
Infringe the rights of BistroLedger or any third party.
Disrupt or impair the operation or security of the Website.
You must not attempt to gain unauthorized access to any part of the Website, our servers, or any systems connected to the Website.
Content on the Website is for general informational purposes only. It is not accounting, tax, legal or other professional advice, and should not be relied on as such.
You should not make decisions based solely on Website content without obtaining appropriate professional advice tailored to your specific situation.
All content on the Website, including text, graphics, logos, icons, images and layout (“Content”) is owned by or licensed to BistroLedger and is protected by applicable intellectual property laws.
You may view, download and print Content for your own internal business use, provided you:
Do not remove any copyright or proprietary notices.
Do not modify the Content.
Do not reproduce, distribute or publicly display the Content for commercial purposes without our prior written consent.
The Website may refer to third-party tools or services (for example, accounting or POS systems) in a general way. Any use of such third-party services is subject to your direct agreement with those providers. BistroLedger is not responsible for any acts, omissions, terms or policies of third parties.
The Website and its Content are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied.
To the fullest extent permitted by law, BistroLedger disclaims all warranties, including but not limited to:
Warranties of accuracy, completeness or reliability of the Content.
Warranties of fitness for a particular purpose or non-infringement.
Warranties that the Website will be available, secure, error-free or free from harmful components.
Your use of the Website is at your own risk.
To the fullest extent permitted by law, BistroLedger and its directors, employees, contractors and agents are not liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, revenue, data or business opportunities, arising out of or in connection with:
Your use or inability to use the Website;
Any errors or omissions in the Content;
Any actions you take or do not take based on Website content.
Where liability cannot be excluded by law, our total aggregate liability related to your use of the Website will be limited to one hundred Canadian dollars (CAD 100).
This limitation does not apply to liability that cannot be limited or excluded under applicable law.
You agree to indemnify and hold harmless BistroLedger and its directors, employees, contractors and agents from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable legal fees) arising out of or related to:
Your breach of these Terms; or
Your misuse of the Website.
We may modify, suspend or discontinue any part of the Website at any time without notice.
We may update these Terms from time to time. The updated Terms will be posted on the Website with a new “Last updated” date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.
If you have questions about these Terms, you can contact us at:
Email: info@bistroledger.com
Phone: +1 604 568 2186
Mail: BistroLedger, 970 Burrard St Suite 145, Vancouver, BC V6Z 2R4, Canada
This section summarizes BistroLedger’s general approach to service cancellation, termination and refunds for its accounting and related services. In case of any conflict between this policy and a signed engagement or service agreement, the signed agreement will prevail.
Nothing in this policy limits any rights you may have under applicable laws.
Before starting work, BistroLedger will normally provide a written proposal or engagement letter describing:
The scope of services (for example, monthly bookkeeping, cleanup project, tax-related work).
The fee structure (for example, fixed monthly fee, project fee, hourly rate, or a combination).
Any initial setup or onboarding fees.
By accepting the engagement, you agree to pay the fees and comply with the terms set out in that document.
For ongoing recurring services (such as monthly bookkeeping packages):
You may cancel the service by providing written notice (for example, by email to info@bistroledger.com).
Unless otherwise agreed in your engagement, we may require up to 30 days’ notice before cancellation takes effect.
During any notice period, services will continue to be provided and billed in the ordinary course, unless both parties agree otherwise.
BistroLedger may also terminate services with written notice if:
You repeatedly fail to provide necessary information or cooperation;
Fees remain unpaid beyond agreed payment terms; or
Continuing the engagement would be inappropriate or inconsistent with our professional obligations.
If BistroLedger terminates the engagement without cause (for example, for business reasons), we will:
Complete any work already agreed for the current paid period, or
Provide a fair pro-rated refund for any services paid for but not performed.
For one-time projects (such as cleanup, catch-up bookkeeping, special reports or system setup):
A deposit or upfront payment may be required before work begins.
If you cancel before we start work, we will generally refund any fees paid, less any reasonable administrative or non-recoverable costs.
If you cancel after work has started, we will calculate fees based on work performed up to the cancellation date. Any remaining paid amount may be refunded on a pro-rated basis, subject to any clearly stated non-refundable setup or minimum fees in your engagement letter.
Where it is difficult to quantify partially completed work (for example, a complex cleanup), we will act reasonably and transparently in explaining what has been done and how fees are determined.
If you believe there is an error in the work we have performed, or you are dissatisfied with our services:
Contact us as soon as possible and provide details.
Allow us a reasonable opportunity to review and, if appropriate, correct the issue.
Where we agree that there has been a material error or failure to deliver services as described, we may, at our discretion and subject to applicable law:
Correct the work at no additional charge;
Provide a credit toward future services; or
Offer a partial or full refund of fees for the affected period or project.
Refunds are not generally provided where:
You change your mind after services have been properly performed as agreed; or
Dissatisfaction arises from circumstances beyond our control (for example, late or incomplete information provided to us, or external changes in law or policy).
Unless otherwise stated in your engagement:
Invoices are due upon receipt or within the payment term stated on the invoice.
Late payments may result in temporary suspension of services until payment is received.
We may charge interest or late fees on overdue amounts where permitted by law and where clearly disclosed.
If services are suspended due to non-payment, we are not responsible for any consequences such as missed deadlines, late filings or penalties that result from the suspension.
Fees paid for services are not automatically refundable, except as explicitly set out in:
This policy;
Your engagement letter; or
Applicable law.
Each request for a refund will be considered in good faith, taking into account:
The services already provided;
Time and resources invested;
Any agreed minimum commitments; and
Any legal obligations.
When services are cancelled or terminated:
We will provide you with reasonable access to your own records and information in our possession, subject to payment of any outstanding fees and disbursements.
We may retain copies of records as required for legal, regulatory or professional reasons.
Our obligation to perform new or ongoing services ends on the effective date of cancellation or termination.
Cancellation of services does not affect any rights or obligations that have already accrued, including outstanding payment obligations or liability limitations.
We may revise this policy from time to time. Changes will apply to new engagements and, where reasonable, to ongoing services after notice is provided. The “Last updated” date at the top of this document indicates when it was last revised.
For questions about cancellations, termination or refunds, or to submit a request, please contact:
Email: info@bistroledger.com
Phone: +1 604 568 2186
Mail: BistroLedger, 970 Burrard St Suite 145, Vancouver, BC V6Z 2R4, Canada
Important note: This document is intended as a clear and concise summary of BistroLedger’s website terms of use and general service cancellation and refund principles. It is not legal advice. For advice about your specific rights and obligations, you should consult a qualified legal professional.