BistroLedger – Privacy Policy, Cookie Policy and PIPEDA Statement Last updated: November 10, 2025
Registered business: BistroLedger
Website: bistroledger.com
Phone: +1 604 568 2186
Email: info@bistroledger.com
Address: 970 Burrard St Suite 145, Vancouver, BC V6Z 2R4, Canada Business Number (BN): 172841486
This Privacy Policy explains how BistroLedger (“BistroLedger”, “we”, “us”, “our”) collects, uses, discloses and protects personal information when you interact with bistroledger.com, contact us, or use our accounting and related services for restaurants and cafés in Canada.
By using our website or services, you agree to the collection and use of personal information in accordance with this policy.
We may collect and process the following types of personal information:
Contact details Name, email address, phone number, job title, and the business you represent.
Business and account information Business name, address, business number, accounting system details, POS system details, tax registration numbers and other information required to provide our services.
Financial and transactional information Information contained in invoices, receipts, sales reports, payroll data, expense records and similar documents that we process as part of our services. We do not store full payment card numbers used to pay our invoices.
Communication data Information contained in emails, phone calls, messages and other communications with us, including support and sales inquiries.
Technical and usage data IP address, browser type, device information, pages viewed, time and date of visits, and other usage data collected through cookies or similar technologies (see Cookie Policy below).
We collect personal information only to the extent reasonably necessary for the purposes set out in this policy.
We collect personal information:
Directly from you when you fill in forms on our website, request a consultation, sign a service agreement, send us documents, or communicate with us by email or phone.
From your systems and providers, with your authorization, such as POS systems, accounting software, payroll providers or banks, where needed to perform our services.
Automatically when you visit our website, through cookies and similar technologies.
We use personal information for the following purposes:
To provide and manage our services, including bookkeeping, accounting, reporting and tax-related services.
To respond to inquiries, provide customer support and manage our relationship with you.
To prepare proposals, engagement letters and service agreements.
To issue invoices, process payments and manage accounts receivable.
To meet legal, regulatory and tax obligations, including record-keeping.
To improve our website and services, including monitoring usage and performance.
To send service-related communications, such as reports, updates, notifications and changes to our policies or terms.
To protect our rights, our clients and our systems, including detecting and preventing fraud or misuse.
We will not use personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
We collect, use and disclose personal information:
With your knowledge and consent, where required.
For purposes that are reasonable and appropriate in the context of providing accounting and related services.
As otherwise permitted or required by applicable Canadian privacy laws, including PIPEDA.
You may withdraw your consent to certain uses of your personal information, subject to legal and contractual restrictions. If you withdraw consent, this may affect our ability to provide some services.
We may share personal information in the following limited situations:
Service providers With trusted third parties that provide services to us (for example, cloud hosting, accounting platforms, IT support, email providers). These providers are given access only to the information they need and must protect it and use it solely for providing services to us.
Professional advisers With accountants, lawyers or other professional advisers as necessary for advice, audits or legal compliance.
Business transfers In connection with a merger, acquisition, sale of assets or similar transaction, where personal information may be transferred as part of the business, subject to appropriate protections.
Legal obligations and protection Where required to do so by law or regulation, or where we believe disclosure is necessary to protect our rights, the rights of our clients or others, or to investigate fraud or security issues.
We do not sell personal information.
Your personal information may be stored or processed outside your province or outside Canada, including by cloud service providers. In such cases, it may be subject to the laws of those jurisdictions. We take reasonable steps to ensure a comparable level of protection for your personal information when it is processed by third parties.
We retain personal information only for as long as necessary to:
Provide our services;
Comply with legal, tax and regulatory requirements; and
Resolve disputes and enforce our agreements.
When personal information is no longer required, we will securely delete, anonymize or archive it in accordance with our retention practices and applicable law.
We implement reasonable physical, technical and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification or destruction.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Withdraw consent for certain uses or disclosures, subject to legal and contractual limitations.
Ask questions or make a complaint about our privacy practices.
To exercise these rights, please contact us using the details in section 1.12.
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.
If you have any questions, requests or concerns about this Privacy Policy or our handling of personal information, you can contact us at:
Email: info@bistroledger.com
Phone: +1 604 568 2186
Mail: Privacy Officer, BistroLedger, 970 Burrard St Suite 145, Vancouver, BC V6Z 2R4, Canada
We may update this Privacy Policy from time to time. Changes will apply from the date they are posted on bistroledger.com with an updated “Last updated” date.
Cookies are small text files that are placed on your device when you visit a website. They help the site remember your actions and preferences over time, and can be used for security, performance, analytics and personalization.
On bistroledger.com we may use cookies and similar technologies to:
Enable essential site functions and security;
Remember certain choices or preferences;
Understand how visitors use our website and which pages are most popular;
Improve the performance and usability of the site.
We aim to use cookies in a way that is reasonable and proportionate to the purpose.
Strictly necessary cookies Required for the website to function correctly (for example, basic navigation, form submission). These cannot be switched off in our systems.
Performance and analytics cookies Help us understand how visitors use the site, measure traffic and usage patterns, and improve content and layout.
Functionality cookies Allow the website to remember your choices (such as language or region) to provide a more personalized experience.
If we use additional categories (for example, advertising cookies), we will describe them in an updated version of this Cookie Policy.
You can control and manage cookies in several ways:
Adjust your browser settings to block or delete cookies.
Set your browser to notify you before a cookie is stored, so you can accept or refuse it.
If you choose to block or delete cookies, some features of bistroledger.com may not function properly, and your experience of the website may be affected.
We may update this Cookie Policy to reflect changes in technology, cookies used, or legal requirements. The updated version will be available on bistroledger.com with a revised “Last updated” date.
BistroLedger is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws. We follow PIPEDA’s fair information principles when handling personal information in the course of our commercial activities. (priv.gc.ca)
In particular, we commit to the following:
Accountability We are responsible for personal information under our control and have designated a Privacy Officer to oversee compliance with our privacy obligations.
Identifying purposes We identify and document the purposes for collecting personal information at or before the time of collection, and we limit our use to those purposes or other purposes that are reasonable and appropriate.
Consent Where required, we obtain meaningful consent for the collection, use and disclosure of personal information, except where otherwise permitted or required by law.
Limiting collection We collect personal information only to the extent necessary for the purposes identified and by fair and lawful means.
Limiting use, disclosure and retention We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as permitted by law. We retain personal information only as long as necessary for those purposes or as required by law.
Accuracy We take reasonable steps to ensure that personal information is as accurate, complete and up to date as necessary for the purposes for which it is used.
Safeguards We protect personal information with security safeguards appropriate to its sensitivity, including physical, organizational and technological measures.
Openness We make information about our privacy policies and practices readily available, including through this Privacy Policy and PIPEDA statement.
Individual access Upon written request, and subject to legal limitations, we will inform individuals of the existence, use and disclosure of their personal information and provide access to that information. Individuals may challenge the accuracy and completeness of the information and have it amended where appropriate.
Challenging compliance Individuals may address questions or complaints about our compliance with PIPEDA to our Privacy Officer using the contact details provided above. We will investigate and respond in a timely manner.
This Privacy Policy, Cookie Policy and PIPEDA Compliance Statement are intended to provide clear, concise information about how BistroLedger handles personal information. They do not constitute legal advice. For advice about your own legal rights or obligations, you should consult a qualified legal professional.